During Buen Fin, the Federal Consumer Prosecutor's Office (Profeco) has set up service modules in different locations in Mexico City. Some of these points include Plaza Carso in Tlalpan, Periférico in La Esperanza, Paseos Acoxpa in CEC, Parque Antenas in Dr. Alfonso Ortiz Tirado, among others. Additionally, itinerant brigades are being carried out to provide attention, guidance, and personalized information to consumers.
At these modules, people can file complaints or reports, for which it is necessary to have evidence supporting the claim, such as purchase receipts, photographs of ads, or screenshots of offers. In case of irregularities, Profeco has made available consumer phones 55 5568 8722 and 800 468 8722. Complaints can also be made through digital platforms and the email address asesoria@profeco.gob.mx.
During Buen Fin, Profeco recommends that consumers create a spending plan before each purchase to avoid debts that could affect family finances. It is important to remember that the offers of this event will be valid until November 18. Profeco also warns about digital frauds that tend to increase during this promotional period, so precautions should be taken when making online purchases.
Profeco has provided thousands of advisories and resolved various complaints during Buen Fin. It remains active against possible cases of fraud and misleading offers in commercial establishments and digital stores. Consumers can use the 'Who is Who in Prices' tool to compare brands, prices, and product features. In case of any irregularities in prices or services, it is recommended to go to Profeco's service modules and gather relevant information to file the corresponding complaint.
To avoid being a victim of scams during Buen Fin, it is advised to shop on secure websites, verify privacy and return policies, avoid unrealistic offers, not provide personal or payment information through suspicious calls, and use secure cards or payment platforms. It is essential to keep IT security updated and avoid public internet connections when making online purchases.
